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I’m assuming that there’s a reason that Seagate bought Maxtor. I’m also assuming that reliability wasn’t that reason. In the last four years, I’ve had 5 Maxtor One Touch, One Touch II and One Touch III drives fail, including a One Touch III that was doing nothing except clicking when I got into the office on Tuesday this week.

So I called Maxtor, or really Seagate, to tell them that this was the fifth Maxtor One Touch drive that’d died on me in the last four years.

(you may be wondering why I kept buying these if they kept failing, and it’s a valid question: the last one of these, this one, was bought before the first of them failed)

In short, so as not to bore you with the details, the friendly yet unhelpful “customer service” woman at Seagate said that because it was an out-of-warranty drive that there was nothing they could do about it and I was even pre-warned against talking to a supervisor because they would just give me the same answer.

Despite me spelling out, in very clear terms, that the MTBF for modern hard drives is often quoted as being greater than the lifespan of the average human being, and further driving the point home by reminding her that I’d only had the drive a little over a year, she wouldn’t budge and ultimately wouldn’t even connect me with a supervisor anyway.

I understand that they’re not under obligation to do anything since the warranty did actually run out, but come on! What ever happened to standing behind your brand?! A hard drive that lasted less than a year and a half?! And that wasn’t even in use for more than an hour or two a day?! Inexcusable if you ask me, and Seagate should have just replaced it.

Don’t get me wrong, I think Seagate makes great products…I even have a FreeAgent drive at home and it’s really nice and quiet, not to mention that it’s got a cool, glowy thing on one side making it look like it escaped from TRON 2…but their customer service needs work, obviously.

So here’s your spanking, Maxtor (Seagate)…I hope it stings a little!